Partner Agreement — Individual Professional

1. What this agreement covers

This agreement sets out the terms under which you, as an individual professional, use the Pampa app to offer and deliver beauty and wellness services to customers. By tapping "I agree" during sign-up, you enter into this agreement with Pampa.

You are entering into this agreement as a natural person — that is, in your own name. If you are signing up on behalf of a business with staff, the Salon Partner Agreement applies instead.

2. What Pampa is — and is not

Pampa is a marketplace platform. We connect customers with independent beauty and wellness professionals. We do not provide beauty or wellness services ourselves.

You are not an employee, contractor, agent, or representative of Pampa. Nothing in this agreement creates an employment, partnership, joint venture, or agency relationship between you and Pampa. You are an independent operator who uses the Pampa platform to find customers, manage bookings, and process payments.

You are free to:

• Set your own prices for each service you offer.
• Set your own availability and working hours.
• Set your own service area (how far you are willing to travel).
• Accept or decline any booking request at your discretion.
• Work with other platforms, maintain your own client base, and operate your business however you see fit outside of Pampa.

Pampa does not direct or supervise how you deliver your services.

3. Your obligations

3.1 Deliver services personally

As an individual professional, you agree to deliver all Pampa bookings personally. You must not send another person to attend a booking on your behalf without the customer's prior agreement.

3.2 Comply with the law

You must comply with all applicable Australian Commonwealth, State, and local laws and regulations that apply to the beauty and wellness services you provide. This includes, but is not limited to:

• Any licensing, registration, or certification requirements for your trade in New South Wales.
• Workplace health and safety obligations.
• Consumer protection laws, including the Australian Consumer Law.
• Tax obligations, including income tax and GST if you are registered for it.
• Any local council regulations that apply to mobile service delivery.

Pampa does not monitor or enforce your compliance with these laws. Compliance is your responsibility alone.

3.3 Behave professionally

When delivering services through Pampa, you agree to:

• Arrive at the agreed time, or notify the customer and Pampa promptly if you will be late or cannot attend.
• Present yourself in a manner consistent with your Pampa profile.
• Treat every customer with respect and courtesy.
• Leave the customer's premises in a clean and tidy state.
• Not engage in any conduct that is unlawful, threatening, abusive, harassing, or discriminatory.

3.4 Maintain accurate contact details

You must keep your contact details (phone number, email) current in the Pampa app so that customers and Pampa can reach you about active bookings.

3.5 Identity verification

You must complete Pampa's identity verification before you can accept bookings. Verification confirms that you are the person whose name appears on your Pampa profile. It is separate from the credential declarations described in section 4 (ABN, insurance, certifications, etc.), which remain your own warranties.

Identity verification is performed either by Pampa staff (manual review) or by a third-party identity verification provider (Persona), which collects a government-issued photo ID and a selfie (biometric information). The processor performs document authenticity and face-match checks and returns a verification result to Pampa.

If you are not verified, you will appear in customer search but you will not be able to accept bookings. Customers attempting to book you are informed of your verification status before they submit. By using Pampa as a professional you consent to identity verification by Pampa or its designated third-party provider, and to the processing of your verification data as described in our Privacy Policy.

A verification result of "verified" displayed as the "Verified Pro" badge on your profile does not constitute an endorsement of your qualifications, skill, or conduct — it confirms identity only.

3.6 Keep Pampa bookings on Pampa

When you accept a booking, Pampa shares the customer's contact details with you so you can deliver that booking. You must not use those details to arrange, take payment for, or complete that booking — or further bookings with a customer Pampa introduced to you — outside the app in order to avoid the Pampa Service Fee.

This does not restrict your independent business. Customers you find through your own channels are entirely yours, and you are free to work with them however you wish off Pampa. This clause only protects bookings and customer relationships that originated through the Pampa platform.

Pampa may suspend or terminate your account if you circumvent the platform in this way.

4. Your credentials — accuracy and disclosure

4.1 What you can declare

During onboarding and at any time afterwards through the "Stand Out" section of the app, you may declare the following credentials:

• Australian Business Number (ABN) — optional
• Public liability insurance (insurer and policy details)
• Professional certifications (e.g., Certificate III in Hairdressing)
• Product types you use (standard, organic, vegan, or a combination)
• Product brands you use
• Your gender
• Whether you travel with an assistant (chaperone policy)

All credential fields are optional. You are not required to complete every field. However, any information you do provide must be accurate and current.

4.2 Your warranty of accuracy

By entering any credential information, you warrant that:

• The information is true, accurate, and not misleading at the time you provide it.
• You hold or possess the qualifications, insurance, or registrations you claim to hold.
• You will update your credentials promptly if they change, expire, or are revoked.

If you declare an ABN, you warrant that the ABN is validly registered to you and that you are entitled to use it for the services you offer through Pampa.

If you declare public liability insurance, you warrant that the policy is current and provides coverage for the mobile beauty and wellness services you deliver through Pampa bookings.

4.3 How Pampa displays your credentials

Pampa displays the credentials you provide on your profile under the label "Provided by [Your Name]". This label tells customers that the information comes from you, not from Pampa.

Pampa does not independently verify, check, or validate any of the credentials you provide. We do not check your ABN against the Australian Business Register. We do not contact your insurer. We do not confirm your certifications with any issuing body. The "Provided by [Your Name]" label reflects this — it is a factual statement that the information was supplied by you.

4.4 Credential snapshots

When a customer creates a booking with you, Pampa captures a snapshot of your declared credentials at that moment and attaches it to the booking record. This snapshot is not modified afterwards, even if you later update your profile. It serves as the record of what you represented to the customer at the time of that booking.

5. Bookings

5.1 How bookings work

1. A customer selects one or more of your services, picks a date and time, and submits a booking request.

2. You receive a notification and can review the request, including any preferences or allergy information the customer has provided.

3. You choose to accept, decline, or propose an alternative time. You are under no obligation to accept any booking.

4. If you accept, the customer is asked to pay the service price through Stripe.

5. Once the customer pays, the booking is confirmed and both parties receive a confirmation.

6. On the day of the appointment, you travel to the customer's location and deliver the service.

5.2 Additional services during an appointment

During or at the end of an appointment, you and the customer may agree in person to additional services beyond what was originally booked. This is common in beauty and wellness — for example, a customer may ask for an extra treatment, or you may identify that preparation work is needed before the booked service can be performed.

If additional services are agreed in person, you may add them through the "Additional Services" feature in the app and send an invoice to the customer. This creates a separate payment request processed through Stripe.

You must only invoice for services that the customer has agreed to in person. The in-person discussion between you and the customer is where the agreement for additional services is made. The app's invoice is the billing mechanism for that agreement, not the agreement itself.

5.3 Cancellation

If you need to cancel a confirmed booking, you must contact Pampa as soon as possible so that appropriate arrangements can be made for the customer.

5.4 Connected calendars are a helping hand, not a guarantee

You can connect an outside calendar (such as Google Calendar or your other booking software) so that Pampa can show you when you are already busy.

This is a convenience feature and it is advisory only:

• We only read your calendar. We never create, change or delete anything in it, and connecting a calendar never blocks, cancels or declines a Pampa booking on your behalf.
• Any overlap we show you is a heads-up. Deciding whether to accept a booking is always yours.
• We rely on information supplied by the other calendar provider. It may be incomplete, delayed or unavailable — for example if the provider is down, you change your outside calendar without it syncing through, or you disconnect it.

You remain responsible for managing your own availability and for the bookings you accept. Pampa is not liable for a double-booking, a missed appointment, or any loss arising because a connected calendar did not show something, or showed it late.

6. Fees and payment

6.1 How you get paid

When a customer pays for a booking, the full service price is collected by Stripe and deposited into Pampa's Stripe account. Pampa then calculates your earnings by deducting the fees described below. Your earnings are held in Pampa's Stripe account until you request a payout.

6.2 Pampa Service Fee

You keep 100% of your listed service price. Pampa does not deduct a platform fee from your earnings.

The Pampa Service Fee is charged to the customer separately, on top of your service price. It is 10% of the service price, capped at $300 AUD, and is waived on the customer's first paid booking. The Service Fee is Pampa's revenue — it is not paid to you and does not affect your listed price or your earnings calculation.

If a booking is cancelled and the customer receives a partial refund, the Service Fee is refunded to the customer in the same proportion as the service price.

6.3 Transaction processing fee

A payment processing fee of 1.7% + $0.30 AUD applies to each transaction. This is the rate Pampa is charged by Stripe for domestic Australian card payments (GST inclusive) and is passed through to you. Each booking has at least one transaction (the initial payment); a second transaction occurs only if you add extra services during the appointment and the customer pays them. The processing fee applies once per transaction because Stripe charges Pampa once per transaction.

6.4 Worked examples

Example A — initial booking only ($100 service):

• Processing fee: ($100.00 x 1.7%) + $0.30 = $2.00
• Platform fee: $3.00
• Total fees: $5.00
• Your earnings: $95.00

Example B — initial booking + $50 of additional services added during the appointment:

• Initial — Processing: ($100.00 x 1.7%) + $0.30 = $2.00
• Initial — Platform fee: $3.00
• Additional — Processing: ($50.00 x 1.7%) + $0.30 = $1.15
• Additional — Platform fee: $1.00
• Total fees: $7.15
• Your earnings: $142.85

All amounts are in Australian Dollars (AUD). International cards are charged at a higher Stripe rate; if a customer pays with a non-AU card the higher processing fee will be passed through.

6.5 Payouts

To receive your earnings, you submit a payout request through the app and provide your Australian bank account details (BSB, account number, account holder name, bank name). Pampa staff will process your payout manually by transferring funds from Pampa's Stripe account to your nominated bank account.

Pampa will process payout requests within a reasonable time.

6.6 Changes to fees

Pampa may change the platform fee or the transaction processing fee by giving you at least 30 days' written notice through the app. If you do not agree to a fee change, you may terminate this agreement before the new fees take effect. Any bookings confirmed before the effective date of a fee change will be charged at the old rates.

6.7 Your tax obligations

You are responsible for your own tax obligations, including income tax, GST (if registered), and any other taxes or levies that apply to you. Pampa does not withhold tax on your behalf. You should seek your own tax advice.

7. Photos and content

7.1 Photos uploaded during bookings

During a booking, you or the customer may upload before, during, and after photos through the app. These photos are public by default and will appear on your transformation gallery, which is visible to all Pampa users browsing your profile.

7.2 Content licence

By uploading photos or other content to the Pampa app, you grant Pampa a non-exclusive, royalty-free, worldwide, perpetual licence to use, display, reproduce, and distribute that content on the Pampa platform. This licence is for the purpose of operating and promoting the Pampa marketplace — for example, displaying your transformation gallery to prospective customers.

You represent and warrant that:

• You have the right to upload the content and to grant this licence.
• The content does not infringe the intellectual property rights, privacy rights, or any other rights of any third party.
• If the content depicts any person other than yourself, you have obtained that person's consent to the upload and to the use described in this section.

7.3 What happens to photos if you leave or your account is deleted

If your account is deleted, your transformation gallery photos will be preserved in anonymous form. Your name and personal details will be removed from the associated booking records, but the photos themselves will remain on the platform. This is because the photos form part of the platform's content and may also form part of the customer's booking history.

8. Privacy and personal information

8.1 What Pampa collects from you

Pampa collects the following information from you:

• Your name, email address, phone number, and profile photo (from Google sign-in).
• Your base location and service radius.
• Your weekly availability schedule.
• The services you offer, including names, descriptions, prices, and durations.
• All credential information you provide (ABN, insurance, certifications, product types, product brands, chaperone policy).
• Photos you upload during bookings.
• Your bank account details when you submit a payout request.
• Your live location while you are travelling to a customer (during the "on the way" stage of a booking).

8.2 How your information is used

Your information is used to operate the Pampa marketplace — to display your profile to customers, to match you with bookings, to process payments and payouts, to deliver push notifications, and to resolve any disputes that arise. Full details are set out in the Pampa Privacy Policy, which you should read separately.

8.3 Customer information

When you accept a booking, you will receive certain customer information, including their name, phone number, service address, and any allergy or sensitivity information they have shared. You must treat this information as confidential and use it only for the purpose of delivering the booked service. You must not store, share, or use customer information for any other purpose, including marketing to the customer outside of the Pampa platform.

Allergy and sensitivity information is health information under Australian privacy law and must be treated with particular care.

9. Suspension and termination by Pampa

9.1 Suspension

Pampa may suspend your account immediately if we reasonably believe that:

• You have breached this agreement.
• You have engaged in conduct that may pose a risk to the safety or wellbeing of a customer.
• The credentials you have declared are inaccurate, misleading, or fraudulent.
• You are the subject of a complaint that we are investigating.
• Continued access to the platform may expose Pampa, customers, or other professionals to legal liability.

Where practicable, we will notify you of the suspension and the reason for it. During a suspension, your profile will not be visible to customers and you will not receive new booking requests.

9.2 Termination by Pampa

Pampa may terminate this agreement and permanently close your account if:

• A suspension issue is not resolved within a reasonable time.
• You have committed a serious or repeated breach of this agreement.
• You have engaged in conduct that is unlawful, fraudulent, or seriously harmful to customers, Pampa, or the reputation of the platform.

We will notify you in writing if we terminate your account and provide the reason, except where we are legally prevented from doing so.

9.3 Outstanding earnings on termination

If your account is terminated, any outstanding earnings that have been calculated but not yet paid out will still be paid to you, less any amounts Pampa is entitled to withhold (for example, to cover refunds owed to customers for bookings you did not complete).

10. Termination by you and account deletion

10.1 You can leave at any time

You may terminate this agreement and close your account at any time by using the account deletion feature in the app (Profile > Legal > Delete My Account). You do not need to give a reason.

Before deleting your account, you should:

• Complete or cancel any outstanding bookings.
• Submit a payout request for any earnings you are owed.

10.2 What happens when your account is deleted

Pampa uses anonymisation rather than hard deletion. When your account is deleted:

Removed:

• Your name, email, phone number, profile photo, bio, home address, location coordinates, and service radius.
• All credential information (ABN, insurance, certifications, product types, brands, chaperone policy).
• Bank account details from any payout requests.

Kept in anonymous form:

• Booking records — your name will be replaced with "A Pampa Professional" so the customer retains their booking history.
• Reviews left by customers about you — the review text and star ratings remain, but they are no longer linked to an identifiable person.
• Transformation gallery photos from your bookings — the photos remain on the platform but are no longer linked to your name or profile.
• Financial records (invoices, payout amounts, dates) — retained in anonymous form for tax and audit purposes.

Disabled:

• Your login credentials. You will be signed out and will not be able to sign back in.
• Your visibility on the platform. You will no longer appear in any customer search results.

11. Liability

11.1 Your liability to customers

You are solely responsible for the beauty and wellness services you deliver. If a customer suffers loss, damage, or injury as a result of your services, the claim is between you and the customer. Pampa is not a party to the service contract between you and the customer and does not accept liability for your services.

11.2 Pampa's liability to you

Pampa provides the platform on an "as is" basis. While we aim to keep the platform running reliably, we do not guarantee uninterrupted access, and we are not liable for any loss you suffer as a result of:

• Platform downtime, technical errors, or service interruptions.
• A customer failing to attend, cancelling, or disputing a payment.
• Any action taken by Stripe in relation to payment processing.
• Inaccurate information provided by a customer (including allergy or sensitivity information).

Nothing in this agreement excludes or limits any rights you may have under the Australian Consumer Law that cannot be excluded by law.

11.3 Indemnity

You agree to indemnify Pampa against any claims, losses, damages, costs, and expenses (including reasonable legal fees) arising from:

• The services you deliver through the platform.
• Any breach of this agreement by you.
• Any inaccuracy in the credentials or information you have provided.
• Any breach of applicable laws or regulations by you.

12. Insurance

Pampa strongly recommends that you maintain current public liability insurance covering the mobile beauty and wellness services you deliver. If you declare on the platform that you hold public liability insurance, you warrant that the policy is current, provides adequate coverage for the services you offer, and that you will notify Pampa promptly if the policy lapses, is cancelled, or is materially changed.

Pampa does not provide insurance coverage for you or your services.

13. Intellectual property

The Pampa name, logo, app, and all associated technology and content (other than content you upload) are owned by or licensed to Pampa. This agreement does not transfer any intellectual property rights to you.

You retain ownership of the content you upload (including photos), subject to the licence granted in section 7.2.

14. Dispute resolution

If a dispute arises between you and Pampa under this agreement, both parties agree to first attempt to resolve it in good faith through direct discussion. If the dispute is not resolved within 30 days, either party may pursue the matter through mediation or, if mediation fails, through the courts of New South Wales, Australia.

Nothing in this section prevents either party from seeking urgent injunctive or interlocutory relief.

15. Changes to this agreement

Pampa may update this agreement from time to time. If we make a material change, we will notify you through the app at least 30 days before the change takes effect. If you do not agree to the updated terms, you may terminate this agreement before the changes take effect. Your continued use of the platform after the effective date of a change constitutes your acceptance of the updated agreement.

16. General

16.1 Governing law

This agreement is governed by the laws of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

16.2 Entire agreement

This agreement, together with the Privacy Policy, constitutes the entire agreement between you and Pampa in relation to your use of the Pampa platform as an individual professional.

16.3 Severability

If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions continue in full force.

16.4 Waiver

A failure by Pampa to enforce any provision of this agreement is not a waiver of its right to do so later.

16.5 Notices

Notices under this agreement may be delivered through the Pampa app, by push notification, or by email to the address associated with your account.

16.6 Assignment

You may not assign or transfer your rights or obligations under this agreement without Pampa's prior written consent. Pampa may assign this agreement to a related entity or successor.

17. Acceptance

By tapping "I agree to the Partner Agreement" in the Pampa app, you confirm that:

• You have read and understood this agreement.
• You are entering into this agreement as an individual, in your own name.
• You agree to be bound by these terms.