Support · For professionals
Read as a customer →Do customers still take an arrival photo?
No. Pampa no longer asks customers for an arrival photo, and your booking no longer mentions one. When you arrive, your customer checks you match your profile and taps Start appointment.
Written for the Pampa app as of 19 Oct 2026 (update 1.0.373). If your app looks different, update Pampa from the App Store.
Photos taken before 19 October 2026
Only Pampa staff see them, and they never appear on your profile. Each is deleted 30 days after it was taken. The one exception is a booking with a safety report or support ticket still open. Then the photo waits until that’s dealt with.