Support · For customers
Read as a pro →Do I need to take an arrival photo?
No. Pampa no longer asks for an arrival photo. When your pro arrives, check they match their profile photo and name, then tap Start appointment.
Written for the Pampa app as of 19 Oct 2026 (update 1.0.373). If your app looks different, update Pampa from the App Store.
If your app still asks
If Before you begin opens when you start your appointment, your app hasn’t updated yet. Close Pampa and open it again to update.
Photos taken before 19 October 2026
Only Pampa staff see them, never your pro. Each is deleted 30 days after it was taken. The one exception is a booking with a safety report or support ticket still open. Then the photo waits until that’s dealt with.