Support · For professionals
Read as a customer →Do I need my own public liability insurance, or does Pampa provide insurance cover?
Pampa doesn’t provide insurance for you, your staff or your services. We strongly recommend your own public liability insurance. It isn’t required to join, and once you add it to your profile, customers can see it.
Written for the Pampa app as of 19 Oct 2026 (update 1.0.350). If your app looks different, update Pampa from the App Store.
Adding your insurance details
What the Partner Agreement says about insurance, how to add your insurer, policy number and cover end date, and where customers see them.
What the Partner Agreement says
Section 12 strongly recommends current public liability insurance that covers the services you deliver. It also says plainly that Pampa does not provide insurance cover for you or your services.
If a customer tells Pampa they need to make a claim about a booking with you, the agreement lets us pass on the insurer, policy number and cover end date you had declared for that booking. We only pass them on. Pampa doesn’t assess or handle claims.
Adding it to your profile
On Home, tap Add your safety details. The Trust & Credentials step asks for three things from your certificate of currency: your insurer, your policy number and the date your cover ends. Fill in all three, or leave all three empty. There’s nothing to upload.
When you save, you confirm the policy is current and covers the services you offer. You also agree to tell Pampa promptly if it lapses, is cancelled or changes in a material way.
Once your cover end date passes, your profile stops showing Insured and Home reminds you to update your insurance. Add your renewed policy and it shows again.
What customers see
Your About tab shows Insured under Trust & verification, with your insurer, the last three digits of your policy number and the date your cover ends.
Right under it, customers read that you declared it and that Pampa doesn’t check insurance policies. The Terms of Service say the same, so keep the details accurate and up to date.
Each booking keeps a copy of what your profile said when the customer booked, so a later edit doesn’t change what that customer was shown.
If you run a salon
Your public liability policy should cover every staff member who may attend an appointment for your business.
If you employ staff (rather than engaging contractors), NSW law, or the law of the state or territory where they work, requires workers’ compensation insurance. Pampa doesn’t monitor it. Not holding cover you’re required to have can breach the agreement and lead to suspension.