What if I feel unsafe during an appointment?

If you’re in danger

Call 000. You don’t need to let the appointment carry on, or sort anything out, before you do.

Asking Pampa for help

From the time your booking is confirmed until just after the service, your booking shows Need help with this booking?. Tap it, then I need help now. That one tap sends it. There’s nothing to type.

The alert goes to the Pampa team and keeps repeating until someone picks it up. They try to call you first, with yes-or-no questions in case you can’t talk freely. If you ask them to, can’t talk freely, or don’t answer twice, they may call 000. A response can’t be guaranteed, or how quickly, so call 000 yourself if you’re in danger.

Your pro isn’t told, and the team speaks to you before anyone contacts them.

Tapped it by mistake? For a minute after, you can say so on the same screen. Someone still checks on you, gently.

When your pro arrives

Before you tap Start appointment, check that your pro matches their profile photo and that their name matches your booking. If something doesn’t add up, don’t start it. Use Need help with this booking? instead.

Once you confirm, your service starts.

Check-ins during the service

On appointments of about half an hour or more, Pampa checks in on your phone a few times, and again if it runs past the booked time. Only Pampa sees your answer, never your pro. Something’s wrong on a check-in opens the same help.

When it’s uncomfortable, not urgent

Choose Something’s not right with the service or price instead. You don’t have to sort it out on the spot. If your pro asks you to pay, it’s okay to pay and tell us straight after.

Add a note if you like, then tap Send to Pampa. The team follows up with you. If you booked a salon, you can also raise it with the salon directly.

Pros agree in the Partner Agreement not to behave in a way that’s threatening, abusive or harassing. Pampa can suspend a pro whose conduct may put a customer’s safety at risk.