Support · For customers
My pro offered a different time. What do I do?
In My Pampas, under Pending, tap Answer on the booking labelled New time suggested. Pick one of the times your pro offered and tap Confirm Selected Time, or Accept New Time if there’s only one. Then pay within 60 minutes to confirm. If none of the times suit, cancel: nothing has been charged.
Written for the Pampa app as of 19 Oct 2026 (update 1.0.359). If your app looks different, update Pampa from the App Store.
What you’ll see
The booking shows New Time Proposed, your original time, the time or times your pro offered, and any message they wrote.
Accepting a time
Choosing a time sends you the invoice straight away. The booking is labelled Accepted · pay to confirm, and you have 60 minutes to pay with Pay Now.
If none of the times work
Tap Cancel Booking and choose a reason. Nothing is charged. You can send a new request for a time that suits you.
If you don’t answer, the offer expires after a while and the booking cancels itself.