Support · For customers
I’ve sent a booking request. What happens next?
Your pro accepts, declines or offers a different time. When they accept, you get a notification to pay, and you have 60 minutes to pay with Pay Now. If they don’t answer within 48 hours, or before the appointment time, the request expires and you can book someone else.
Written for the Pampa app as of 19 Oct 2026 (update 1.0.361). If your app looks different, update Pampa from the App Store.
While you wait
Your booking is in My Pampas under Pending, labelled Waiting for confirmation. Nothing has been charged, and you can cancel at any time for free. The bell at the top right of the Book tab shows a tip for it: While (your pro’s name) reviews your request.
You can’t call your pro yet. Calls open once you’ve paid.
If they accept
You get a notification that starts with Accepted and shows the amount to pay. Tap it to open the booking, labelled Accepted · pay to confirm. Pay within 60 minutes to confirm it.
If they offer a different time
The booking is labelled New time suggested, and its button says Answer. Pick one of their times, or cancel.
If they decline
The booking moves to the Cancelled tab, with the reason your pro chose at the top. Nothing was charged. You can book another pro straight away.
If nobody answers
The request expires after 48 hours, or once the appointment time passes, whichever comes first. You get a notification and nothing is charged.