Support · For customers
Why was my booking cancelled automatically?
A booking cancels itself when a step isn’t done in time: your pro didn’t answer your request within 48 hours or before the appointment time, an offered time wasn’t picked, or the invoice wasn’t paid within 60 minutes. Nothing is charged in any of these cases.
Written for the Pampa app as of 19 Oct 2026 (update 1.0.359). If your app looks different, update Pampa from the App Store.
Which one happened
In My Pampas, tap Cancelled and open the booking. The reason is at the top, for example that the professional didn’t respond in time, or Payment window expired (60 minutes after acceptance).
Is anything charged?
No. All of these happen before payment, so there’s nothing to refund.
What to do
Send a new request to the same pro, or book someone else. If a pro declines, the reason they chose is on the card instead.