Support · For customers
Read as a pro →When can I call my professional?
Once you’ve paid. Before that, your booking says you can call once you’ve paid, and there’s no call button. After you pay, tap Contact on your booking. Pampa has no in-app chat.
Written for the Pampa app as of 4 Oct 2026 (update 1.0.245). If your app looks different, update Pampa from the App Store.
Before you pay
While your request is Pending, Proposed or Awaiting Payment, the app doesn’t show a call button. Questions about the service can go in Special Instructions when you book, and your pro can offer a different time if yours doesn’t work.
After you pay
Contact on your booking calls your pro. For a salon booking you also get a button to call the salon.
Running late or can’t find each other on the day? Use Contact.