Support · For professionals
Read as a customer →When can I call my customer?
Once they’ve paid. Before that, your booking says you can call them once they’ve paid, and Contact doesn’t dial. After payment, Contact on the booking calls them. Pampa has no in-app chat.
Written for the Pampa app as of 4 Oct 2026 (update 1.0.245). If your app looks different, update Pampa from the App Store.
Before they pay
Pending, Proposed and Awaiting Payment bookings don’t open a call. If the time doesn’t work, use Reschedule to offer other times.
After they pay
Contact on the booking calls your customer. Salon owners can also call the team member on the booking.
Keep it on Pampa
Use your customer’s number for that booking only. Arranging bookings with Pampa customers outside the app breaks the Partner Agreement.