Support · For professionals
Read as a customer →What do I tap on the day of an appointment?
Tap Inform [name] of Departure when you set off, and I’ve Arrived when you get there. Your customer taps Start appointment. When you’re done, ask them to mark the service complete on their phone.
Written for the Pampa app as of 30 Oct 2026 (update 1.0.534). If your app looks different, update Pampa from the App Store.
Setting off
On the Confirmed booking, tap Inform [name] of Departure and confirm. Your customer gets a notification that you’re on the way. If you’re leaving more than an hour early or running late, the app asks you to confirm you’ve told your customer.
Arriving
Tap I’ve Arrived, then Yes, I’ve Arrived. The booking shows Waiting for customer to confirm your arrival. When they confirm, the service starts.
During the service
The booking shows In Progress. Add photos of your work if you like. Pampa sends a few Quick check-in notifications, and Need help with this booking? is on the card if anything goes wrong.
Finishing
Your customer marks the service complete on their phone, not you. Ask them to tap Mark complete before you leave. The booking then moves to Wrapping Up.
When a team member goes (salons)
You tap each step in Pampa as they go. Before the day, ask them for a before photo when they start, then photos during and after, sent to you. Add them under their progress photos, or on the Paid booking for 48 hours after the service.