How do my bookings build my portfolio?

Choosing portfolio photos

When a booking is Paid, YOU’VE EARNED at the top shows what you earned from that booking, with the services and your customer under it. Tap ⓘ beside the amount for the breakdown. Under that, Select the photos to add to your portfolio shows the booking’s before, during and after photos.

All of them start ticked, except before photos. Tap a photo to untick it. Your choice is saved when you tap Got It (Send and close if you’ve picked a rating), and the ticked photos show under Portfolio on the About tab of your profile.

Tap ⓘ beside the heading for which photos to choose: pick photos that don’t show your customer’s face, and if one does, ask them first. Your customer can still hide any of these photos on their side.

To change it later, open the Portfolio tab. Tap a photo under Photos to feature it on your profile, or to take it off.

Adding photos after the service

For 48 hours after Complete Service, the Paid booking shows Your photos with the hours left, or the team member’s name for a salon booking, such as Jess’s photos. Tap + Add, choose photos from your phone, mark each one Before, During or After, and tap Send to [name]. Your customer gets one notification for each send.

While the 48 hours are open and there’s no after photo yet, Home shows Add your photos (or Add Jess’s photos) to get back to it. After 48 hours, photos can’t be added. You can still remove one.

Photos your customer keeps private

Your customer can keep any photo from their booking private, whoever took it. A private photo never shows on your profile or in a shared look, and you can’t feature it. On the Portfolio tab it’s listed under Kept private by customers.

Rating your customer

Under the photos is your customer’s name, such as How was Chloe?, with five stars. Tap a star, then any tags that fit, such as On time and ready, or Asked to pay outside Pampa. At 3 stars or fewer you can also tick I felt unsafe, which goes to Pampa’s safety team, not into the rating.

Nothing is sent until you tap the button, which says Send and close once you’ve picked a star. Only an average is shared with other professionals, never your name. You can change a rating for 7 days.

Notes on the Paid booking

Above the button you’ll see your Private note about this customer, and your Aftercare note if you sent one. Tap Add or Edit on the Private note to change it. Only you see it.

Reviews

Your customer rates you when they mark the service complete, or later from their Paid booking, within 7 days of the service. They can change their review for 24 hours after sending it. Their stars and any review show on the Reviews tab of your profile.

Each review shows the customer’s name and the booking’s public photos. To see your profile as customers do, tap Preview how customers see your profile on My Services.

Looks on your Reviews tab

On the Reviews tab of your profile, a review whose booking has before and after photos shows See the Pampa ›. Customers who open it see the booking’s public photos, the review with the customer’s first name, and the services from that booking, ready to book.

Shared looks

Your customer can share their look from their booking as a link. The page shows their before and after photos, their review and your card, with a button to book you. Your customer creates the link and can turn it off.