Support · For professionals
When do I get paid for a booking?
Your customer pays before the appointment. Your earnings show as In progress until your customer marks the service complete, then they’re Available. Request a payout from Earnings: the Pampa team sends it within 2–3 business days, then your bank takes 1–3 more.
Written for the Pampa app as of 4 Oct 2026 (update 1.0.245). If your app looks different, update Pampa from the App Store.
In progress, then Available
From payment until your customer taps Mark complete, the booking’s earnings are In progress. After that they’re Available, even before you close the booking.
What you earn is your service price less the card processing fee, 1.7% + $0.30, plus any travel fee in full.
If your customer doesn’t mark it complete
Ask them to tap Mark complete before you leave. If they’ve gone and it’s still In Progress, use Need help with this booking? on the card, or Send Feedback in your Profile, and the Pampa team follows it up.
Getting it to your bank
Request a payout from Earnings. The minimum is $10.