Support · For professionals

I’ve accepted a booking. When does my customer pay?

Straight away, from the invoice you sent. Your customer has 60 minutes to pay. The booking shows Invoice Sent under Awaiting Payment until they do, then moves to Confirmed and you get a Payment received notification. If they don’t pay in time, it cancels and your time is free again.

Written for the Pampa app as of 4 Oct 2026 (update 1.0.245). If your app looks different, update Pampa from the App Store.

While you wait

The card says Invoice sent, awaiting payment. You can’t call your customer yet, and Inform [name] of Departure stays off until they pay.

When they pay

You get a Payment received notification and the booking moves to Confirmed. Your earnings for it show as In progress until your customer marks the service complete.

If they don’t pay

After 60 minutes the booking cancels and you get a Slot released notification. Nothing was charged, so there’s nothing for you to do.