Support · For professionals

Why did a booking request expire or cancel by itself?

A booking cancels itself when a step isn’t done in time: the request wasn’t accepted within 48 hours or before the appointment time, your customer didn’t pick one of your offered times, or they didn’t pay within 60 minutes of you accepting. Nothing was charged.

Written for the Pampa app as of 4 Oct 2026 (update 1.0.245). If your app looks different, update Pampa from the App Store.

Which one happened

Open the booking under Cancelled. The reason is at the top. For a request you didn’t accept, it also says why it was held: setup, identity verification, location, or no answer.

Not missing the next one

Turn on notifications for Pampa, and finish setting up: location, identity verification and travel. A request held for setup still expires after 48 hours.

Does it count against me?

No. Expired requests and unpaid invoices aren’t cancellations by you.