Support · For professionals
How do I decline a request or offer a different time?
On the request, tap Decline and choose a reason, or tap Reschedule to offer other times. Declining cancels the request and your customer is notified. Offering times moves it to Proposed until your customer picks one.
Written for the Pampa app as of 4 Oct 2026 (update 1.0.245). If your app looks different, update Pampa from the App Store.
Declining
Tap Decline and choose Scheduling Conflict, Too far from business location, Fully booked or Other. Scheduling Conflict also lets you propose other dates instead.
Nothing was charged, so there’s nothing to refund. Declining doesn’t count as a cancellation.
Offering a different time
Tap Reschedule. Pick a date, choose the times you can do, add a message if you like, and tap Send Alternative Times. Salons also choose who’ll do the booking.
The booking moves to Proposed. When your customer picks a time, the invoice goes to them and they have 60 minutes to pay. To take the offer back, tap Withdraw Reschedule Proposal.
If your customer doesn’t pick a time
The request expires and you get a Reschedule offer expired notification.