Support · For professionals
How do I accept a booking request?
Open the request under Pending, tick that you’ve reviewed your customer’s preferences, and tap Continue. Check the request, tap Accept and Send Invoice, check the summary and tap Accept and Send Invoice again. Your customer then has 60 minutes to pay.
Written for the Pampa app as of 4 Oct 2026 (update 1.0.245). If your app looks different, update Pampa from the App Store.
How to accept a booking request
Open the request, review it and tap Accept and Send Invoice.
Before You Accept
The first screen shows your customer’s preferences, such as allergies. Tick I’ve reviewed the customer’s preferences and tap Continue.
The request
You see the customer’s name, the date and time, their suburb and how far away it is, the services and the total. Heads up notes tell you if it overlaps another booking or runs past your hours. You can still accept.
If the booking has an offer on it, the request also shows about how much you’ll receive.
Accepting
Tap Accept and Send Invoice. A summary opens: customer, date, duration, services, total, distance, preferences and special instructions. Tap Accept and Send Invoice to send the invoice.
If you’re not set up yet, the request says so first: Set your location to accept, or Verify to accept. Do that step and accept.
Salons
The last button says Choose Contact & Accept. Pick the team member who’ll do the booking, then accept. Their number is shared after payment.
After you accept
The booking moves to Awaiting Payment. Your customer has 60 minutes to pay, and you can call them once they have.