Support · For customers
How do I finish my appointment in the app?
When your service is done, open the booking and tap Mark complete. Choose a star rating, add tags or a review if you like, and tap Confirm Service Completion. The booking then shows Wrapping Up while your pro closes it.
Written for the Pampa app as of 30 Oct 2026 (update 1.0.534). If your app looks different, update Pampa from the App Store.
How to mark your service complete
Tap Mark complete, rate your pro, and the booking moves to Wrapping Up.
Rating your pro
The star rating is required. Tags and a written review, up to 500 characters, are optional.
Missed it? Open the booking under Completed and tap Rate with your pro’s name, within 7 days of the service. To change your review, tap Edit on You rated within 24 hours of sending it.
If the appointment runs over
If it’s still going 15 minutes past its booked finish, Pampa asks Still going with your pro? Tap We’re finished to open the same complete-and-rate screen.
Why it matters
Marking it complete is what tells Pampa the service happened, and it lets your pro add anything extra before closing the booking. Your payment isn’t affected: you paid when you booked.