Support · For customers
Read as a pro →Why did I get an invoice after my appointment?
Your pro added something extra they did during the visit. They add extras after you mark the service complete, and you get an invoice for only those services. The booking is labelled Extras to pay. Check the items and pay with Pay Now.
Written for the Pampa app as of 19 Oct 2026 (update 1.0.373). If your app looks different, update Pampa from the App Store.
What’s on it
Only the extra services and their prices. Your original booking is already paid. The Platform Fee isn’t added to extras.
Paying it
Tap Pay Now. When it goes through, the booking moves to Paid and you both get a notification.
If something isn’t right
Tap Having problems with the service? Tap here on the invoice. Ask your pro to change or cancel the invoice, or tell Pampa through Feedback in your Profile. Only pay once you agree with the items.
It stays open until you pay it or your pro withdraws it. If it’s still unpaid, you get a reminder after 1, 3 and 7 days.