Support · For customers
How do I book a professional?
On the Book tab, pick a treatment and a day, tick services and a time on a pro’s card, then tap Book with their name and Confirm Booking. From a pro’s profile, add services, pick a time, pin where they should come and tap Confirm Booking. Either way you send a request, and you pay only after the pro accepts it.
Written for the Pampa app as of 19 Oct 2026 (update 1.0.373). If your app looks different, update Pampa from the App Store.
How to send a booking request
Add a service, pick a time, pin your address and tap Confirm Booking.
From the Book tab
Tap a treatment or an occasion, pick a day and tap See who’s free. On a pro’s card, tap a time and tick the services you want. They go into Your list at the bottom of the screen.
Tap Book with and the pro’s name. Check the service location and phone number, and tap Change to edit either, then tap Confirm Booking.
1. Choose your services
On the pro’s Services tab, tap the services you want. The button at the bottom changes to Book and the service name, or Book and the number of services.
2. Pick a date and time
Choose a date, then a time, and tap Continue to Location.
3. Pin where they should come
Move the map pin to where you want the service, or tap Pin to my current location. Fill in your name and phone number. Special Instructions are optional, for example a gate code or parking.
4. Check the price and send
The price box shows the services, any travel fee and any offer, then the Total. Tap ⓘ beside Total to see what makes it up: each service, then the Platform Fee worked out (10% of services under $300, $25 from $300) and the GST on it. There’s no Platform Fee on your first booking.
Tap Confirm Booking. Your request is sent and shows in My Pampas as Waiting for confirmation. Nothing has been charged.
If the app asks you first
Outside this Pro’s travel area means your pin is further than they travel. Pick a closer spot or another pro.
If the pro hasn’t finished identity verification, the app asks before sending. Your request is held until they verify, and it expires if they don’t accept within 48 hours.