What do the booking statuses mean?

Pending

A new request. Accept and Send Invoice, Decline, or Reschedule to offer other times. If you don’t answer within 48 hours, or before the appointment time, it expires.

Proposed

You’ve offered other times and you’re waiting for your customer to pick one.

Awaiting Payment

You’ve accepted and the invoice is sent. Your customer has 60 minutes to pay. If they don’t, the booking cancels and your time is free again.

You also see Awaiting Payment after a service, while an invoice for extra services is unpaid.

Confirmed

Your customer has paid. You can call them, and on the day you tap Inform [name] of Departure when you set off.

On The Way

You’ve told your customer you’re on your way. Tap I’ve Arrived when you get there.

Arrived

You’re there, and you’re waiting for your customer to tap Start appointment. We remind them every few minutes.

In Progress

The service is under way, with a few check-ins from Pampa. When you’re done, ask your customer to mark the service complete on their phone.

Wrapping Up

Your customer has marked the service complete and rated it, and your earnings are Available. Add any extra services and send an invoice, or tap Mark as Complete. It closes by itself after an hour.

Paid

The booking is closed. The card shows what you earned.

If the steps were missed

If the service went ahead but the booking wasn’t moved along in the app, your earnings for it stay on hold. Contact the Pampa team. We check with you and your customer, and once 24 hours have passed since the booking ended, we close it for you. You both get the usual notifications, your earnings become Available, and the booking shows a short note marked From Pampa saying we closed it. Your customer sees the same note.

Cancelled

The booking was cancelled by you, your customer or the app. The reason is at the top of the card.