Support · For customers
Read as a pro →What do the booking statuses mean?
Each booking in My Pampas shows its status under your pro’s name. A request starts as Waiting for confirmation, then Accepted · pay to confirm, then Confirmed. On the day it shows On the way, Arrived, In progress and Wrapping up, then Paid. It can also show New time suggested, Extras to pay or Cancelled.
Written for the Pampa app as of 19 Oct 2026 (update 1.0.361). If your app looks different, update Pampa from the App Store.
Waiting for confirmation
You’ve sent a request and your pro hasn’t answered yet. It’s under Pending in My Pampas. Nothing has been charged. Your pro can accept it, decline it or offer a different time. If they don’t answer within 48 hours, or before the appointment time, the request expires.
New time suggested
Your pro can’t make your time and has offered one or more others. It’s under Pending, first in the list, with an Answer button. Pick one of their times, or cancel. Nothing has been charged.
Accepted · pay to confirm
Your pro accepted and sent the invoice. It’s under Pending, first in the list, with a Pay button, and the card shows how many minutes are left, and so does the booking when you open it. Pay within 60 minutes to confirm the booking. If you don’t pay in time, it cancels itself and nothing is charged.
Confirmed
You’ve paid and you’re booked. It moves to Upcoming. You and your pro can now call each other with the Contact button, and you can add reference photos for your pro. Tips for getting ready are in the bell at the top right of the Book tab, under TIPS.
On the way
Your pro has tapped that they’ve set off, and you get a notification. The booking stays under Today and opens by itself in My Pampas if no other booking is open.
Arrived
Your pro is at your location. The card says your pro is at your door, with a Start button. Tap it, then Start appointment when you’re ready.
In progress
Your service is under way. Pampa sends a few quick check-ins. When it’s finished, tap Mark complete and rate your pro.
Wrapping up
You’ve marked the service complete. Your pro now closes the booking, or sends an invoice if they added anything extra. You don’t need to do anything unless an invoice arrives. If your pro doesn’t close it, it closes by itself within the hour.
Extras to pay
Your pro sent an invoice for something extra they did during the visit. It’s under Upcoming with a Pay button. Open it and pay with Pay Now.
Paid
The booking is finished. It moves to Completed. Your before and after photos stay on the booking, and once it has an after photo you can share your look.
Cancelled
You, your pro or the app cancelled the booking. It moves to Cancelled. Open it to see the reason at the top. If you’d paid, it also shows your refund.
A note from Pampa on the booking
If the Pampa team changed a booking for you, it shows a short note marked From Pampa, such as when your pro didn’t move the booking along in the app and we closed it after checking with you both. Your pro sees the same note. You can still rate your pro for 7 days after the service.